You can return any Kron merch within 14 days of receiving it, for any reason, and we refund you in full within 14 days of the item reaching us. You pay the return shipping. Faulty or misprinted items are replaced at our cost.

This policy applies to purchases made as a consumer on kroncollection.com. The seller is Kron Collection SRL, Strada Agrișelor 12, 500096 Brașov, Romania, Nr. Reg. Com. J2025052557007, CUI RO52166333. Your rights under Romanian and EU consumer law (OUG 34/2014 and OUG 140/2021, transposing Directives 2011/83/EU and 2019/771) are not affected by anything on this page. Purchases made in the name of a business are not covered by the 14-day right of withdrawal.

Returning merch within 14 days

You have 14 days from the day you (or someone you nominated) receive the item to tell us you want to return it. You do not need to give a reason.

1. Email hello@kroncollection.com or call +40 723 330 477 within the 14 days. Give your order number and the item(s) you are returning. You may use the withdrawal form at the end of this page, but any clear message is enough.
2. Send the item back within 14 days of telling us, to the address below. Keep your proof of posting.
3. Once the item reaches us, or you send us proof of posting, we refund you within 14 days.

Conditions:

• Return shipping is paid by you. We recommend a tracked service; we are not responsible for parcels that do not arrive.
• You may try the item on as you would in a shop. Items returned worn, washed, altered, or without their original labels and packaging may be refunded at a reduced amount reflecting the loss in value.
• Our tees, sweatshirts and totes are standard designs printed to order; they are not personalised and are fully returnable. Only an item made to your own specification (for example, your name or your own car on the print) cannot be returned, and we will say so before you order.
• If we fail to tell you about this right before you order, the 14 days are extended by law, to a maximum of 12 months.

Exchanges: we do not run a separate exchange process. Return the item for a refund and place a new order for the size or colour you want.

Where to send returns

Kron Collection – Returns Kron Lounge & Storage, Str. Ghimbavului 80P, DE50, Hala B3 507055 Cristian, jud. Brașov, Romania Phone: +40 723 330 477

Please write your order number on the outside of the parcel or on a note inside. Returns can also be handed in at the warehouse during opening hours (Monday–Friday 10–18) – call ahead so someone is there to receive it.

Refunds

We refund within 14 days of receiving the returned item (or your proof of posting, if earlier), to the payment method you used at checkout. The refund covers the item price and the standard delivery charge you paid on the order. It does not cover an express delivery upgrade you chose, or the cost of sending the item back.

If an item comes back with a loss in value beyond what trying it on would cause, we deduct that amount and tell you why. Card refunds usually show on your statement within 3–10 business days of being issued, depending on your bank.

Faulty, damaged or misprinted items

Every item we sell is covered by the 2-year legal guarantee of conformity. If an item arrives damaged, misprinted, in the wrong size or colour, or develops a defect that is not wear and tear, it is on us – not you.

• Email hello@kroncollection.com within 14 days of delivery for arrival problems, with your order number and two or three photos of the issue. For defects that appear later, contact us as soon as you notice them.
• We replace the item free of charge, or repair it where that makes sense. If neither is possible within a reasonable time, you can choose a price reduction or a full refund.
• Return shipping for faulty items is paid by us. We will tell you whether to send the item back or simply dispose of it.
• A defect that shows within the first 12 months is presumed to have existed at delivery. After that, we may ask you to show that the defect was not caused by use.

Normal wear, fading from washing against the care label, or damage caused after delivery are not covered.

What cannot be returned

• Event seats (Coffee & Drive, Candles & Cocktails, meetups and other dated events). By law there is no right of withdrawal for leisure services on a specific date, so seats are non-refundable. You may transfer your seat to another person by emailing us with their name before the event starts. If we cancel or move an event, you get a full refund or a seat at the new date, your choice.
• Personalised items made to your own specification. We tell you before you order when an item is personalised.
• Kron Membership. You can withdraw within 14 days of signing up. If you asked to start using the club straight away, we deduct the share of the month already used and refund the rest. After 14 days, membership runs to the end of the paid period and can be cancelled for the next one.
• Gift cards can be returned within 14 days of purchase as long as they have not been redeemed, in part or in full.

If something goes wrong

Write to hello@kroncollection.com first; we answer within two business days. If we cannot settle it between us, you can turn to the National Authority for Consumer Protection (ANPC) at anpc.ro, or to the alternative dispute resolution service at anpc.ro/ce-este-sal. Romanian law and the courts of Romania apply, without removing the protection you have as a consumer in your own country of residence.

Withdrawal form

You can copy this into an email to hello@kroncollection.com. Using it is optional.

To: Kron Collection SRL, Strada Agrișelor 12, 500096 Brașov, Romania – hello@kroncollection.com I hereby give notice that I withdraw from my contract of sale of the following goods: Ordered on / received on: Order number: Name of consumer: Address of consumer: Signature (only if sent on paper): Date:

Last updated 22 October 2026.